Ticket Delivery options

• Boat Tours:  Tickets will be e-mailed to you upon confirmation and you either print & have them with you or, please, be at the port at least 30 minutes earlier to have them printed at the designated office (name of office upon confirmation)
• All the other tours: The confirmation you receive does not have to be printed. Just have a copy on your phone.  
   

Important notes
 

General

• Upon receipt of payment, you will receive a confirmation and a request that you email us some personal information of all participants like date of birth and nationality (it depends on which tour you have selected).  
• Have water with you, wear flat walking shoes (ie. most streets are cobbled-stoned & slippery), and be on time. 
• When you book a tour that includes transportation, please, provide the name of your accommodation so that we find the closest meeting point.  
• In case you have booked a tour including the Hot Springs most boats keep a distance of 30-50m from the warm sulfuric water of the Hot Springs Bay. The temperature in the Hot Springs area is up to 4 ºC warmer than the open water. Dark color swimwear recommended.
• When you book a tour that involves swimming & bus transportation, please, have dry clothes with you.

Catamaran Tours

• According to Greek law, all yachts and boats in Greece cannot moor directly on the beach. All boat companies moor the closest possible from the beach.
• Please, note the name of your accommodation/hotel, your contact details (or the contact details of your host). Also email us the names of people you’ve made the booking, the latest 24 hours before the tour.
• Bring a photo of your passport or ID card.
• It is recommended to have with you sunglasses, sunhat, sunscreen and dry clothes.  Due to covid restrictions snorkeling gear is not provided, you are welcome to bring your own.  Also, beach towels are provided on 20 or less passenger boats.  
• Passengers have to remove their shoes, before embarkation.
• Hot Springs: It is good to know that catamarans/yachts keep a distance of 50 m from the warm sulfuric water of the Hot Springs bay. The temperature in the Hot Springs area is up to 4 ºC warmer than the open water. Dark color swimwear recommended.
• The duration of most sunset tours is not the same throughout the season. During June, the tour lasts about 6 hours (longer daylight), while in October is about 4 hours and 30 minutes.

Extra fees
The tours do not include meals, drinks, entrance fees to museums/archaeological sites/the volcano (unless otherwise indicated). European passport holders are eligible for discount at some museums but they have to have their passports with them.  

Cancellations

Cancellation policy for Group tours

• All boat companies get clearance daily to sail from the Port Authorities. If any company has to cancel a cruise due to bad weather conditions or for any other reason either 100% of the amount is refunded or you are given the option to rebook for another day depending on availability.
• 24 hours prior to the tour, 100% of the amount is charged 
• For no-show, cancellation less than 6 hours prior to the tour departure, 100% of the amount is charged 

Cancellation Policy for Semi Private Tours 

• All boat companies get clearance daily to sail from the Port Authorities. If any company has to cancel a cruise due to bad weather conditions or for any other reason either 100% of the amount is refunded or you are given the option to rebook for another day depending on availability.
• 24 hours prior to the confirmed tour date, 100% of the amount is charged 
• For no-show, 100% of the amount is charged 

Private Tour cancellations

• All boat companies get clearance daily to sail from the Port Authorities. If any company has to cancel a cruise due to bad weather conditions or for any other reason either 100% of the amount is refunded or you are given the option to rebook for another day depending on availability.
• 72 hours prior to the confirmed tour date, 100% of the amount is charged 
• For no-show, 100% of the amount is charged 

Terms and Conditions - Privacy Policy

Sunmarine.gr is certified by the Greek Tourism Organization. It is located in Firostefani (Greek Tourism Registration 1167E60000033400) & in Imerovigli (Greek Tourism Registration 1167E600000335Y1), specializing in boat & bus tours in Santorini and ferry tickets in Greece.

1. Terms and Conditions Acceptance

The use of this web site and the services offered by Sunmarine Travel Services and sunmarine.gr are subject to the following Terms and Conditions.

Sunmarine.gr terms and conditions are applied to all the reservations made by the customer of sunmarine.gr. Your use of this site is expressly conditioned on your acceptance of the following terms and conditions. By using this site, you signify your assent to these terms and conditions. If you do not agree with any part of the following Terms and Conditions, you must not use this site.

2. Services

Sunmarine Travel Services provides a web site, which offers tourism products and services. Sunmarine Travel Services acts as an intermediary between sunmarine.gr and third party providers for online ferry tickets, flight tickets, car rentals and sea & bus excursions. These services are offered by different providers each time and this is clearly stated either in the process of reservations and/or sale or in the final reconfirmation of it.

You can buy a product or book a service only if there is availability for this particular product or service.

In case of reservation, the contract agreed is binding for the end user and the provider of the corresponding product or service.

Sunmarine Travel Services and sunmarine.gr are solely responsible for the mediation between the clients and the providers. The providers are the only ones to assume full responsibility for any agreements made through sunmarine.gr.

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After filling-in the corresponding fields of the reservation form and the successful completion of the reservation, the customer authorizes sunmarine.gr to act as an intermediate for the service provided by the corresponding provider or for any other service related. The reservation order is in any case binding for the user.

The providers assume full responsibilities in case any of them postpone or cancel any flight itinerary, ferry trip, or, in general, in case of any unexpected change of the terms agreed with the user for the service provided. sunmarine.gr assumes no responsibility for such changes by the providers. Nevertheless, sunmarine.gr will try to contact the customer as soon as possible concerning any unexpected changes.

The user is responsible to adhere to the terms set by corresponding providers. The user is always notified regarding these terms by the corresponding provider.

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Sunmarine.gr assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing in this site or your downloading of any materials, data, text, images, video or audio from the site. In no event shall sunmarine.gr or any third party providers or distributors be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with (i) any use of this site or content found herein, (ii) any failure or delay (including, but not limited to the use of or inability to use any component of this site for reservations or ticketing), or (iii) the performance or non performance by sunmarine.gr or any third party providers or distributors, including, but not limited to, non performance resulting from bankruptcy, reorganization, insolvency, dissolution or liquidation even if such party has been advised of the possibility of damages to such parties or any other party.

If, notwithstanding the foregoing, sunmarine.gr or any third party provider or distributor should be found liable for any loss or damage which arises out of or is in any way connected with any of the above described functions or uses of this site or its content, the liability of sunmarine.gr and the third party providers and distributors shall in no event exceed, in the aggregate, the greater of (a) the subscription fee and service charge for accessing this site, or (b) 100.00 Euros. In its sole discretion, in addition to any other rights or remedies available to sunmarine.gr and without any liability whatsoever, sunmarine.gr at any time and without notice may terminate or restrict your access to any component of this site. Some states do not allow limitation of liability, so the foregoing limitation may not apply to you.

Sunmarine.gr assumes no responsibility for any additional expense, mistake, delay, change of itinerary or any other modification made by public authorities.

Sunmarine.gr contains links to third providers. Sunmarine.gr assumes no responsibility for the content of those web sites as well as for any damage occurred as the user accesses them with his own responsibility.

Information presented in this web site may change at any time. Sunmarine.gr or any of representatives or associates reserve the right to modify the contents of this web site any time and without any warning.

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The site may only be used for the purposes indicated on the site and no other purpose. Sunmarine.gr may only be used to obtain and book travel-related services and may not be used to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You understand that unauthorized use of the site, the Data or the Marks may violate applicable copyright, trademark or other intellectual property laws or other laws. You may not post or transmit through or on the site any (a) libelous, defamatory, obscene, indecent, inflammatory, pornographic, threatening, discriminatory or profane material or (b) material that could constitute or encourage conduct that would be considered a violation of any law or give rise to civil liability.

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This site, and each of its modules, together with the arrangement and compilation of the content found on this site, is the copyrighted property of “ Sunmarine Travel Services ” and/or its various third party providers and distributors. Much of the content found on this site is owned by third party providers and distributors and other information providers. In addition, the trademarks, logos and service marks displayed on this site (collectively, the "Trademarks") are registered and common law Trademarks of Sunmarine Travel Services, its affiliates, and various third parties. Nothing contained on this site should be construed as granting, by implication, or otherwise, any license or right to use any of the Trademarks without the written permission of Sunmarine Travel Services or such other party that may own the Trademarks.

7. Governing Law

This agreement and its performance shall be governed by the laws of Athens, Greece, without regard to its conflicts of law provisions. You consent and submit to the jurisdiction of the state and federal courts located in Athens, Greece, in all questions and controversies arising out of this agreement and your use of the site.

8. Modification

Sunmarine.gr may at any time modify these terms and conditions and your continued use of the site will be conditioned upon the terms and conditions in force at the time of your use.
In this case, we will post those changes on this page, and/or update the modification date below.

9. Privacy policy

Sunmarine.gr acknowledges the importance of the security regarding Personal Data Protection, as well as electronic transactions and has taken all necessary precautions with the use of the latest methods in order to get the best possible security. All the information you provide are safe and confidential!

Information collected in this web site is essential for a reservation to be successful and to fill-in any tax documents required by the law. Also, this information may be used from sunmarine.gr as contact details, if needed.

This information remains within Sunmarine Travel Services and cannot be exchanged, rented or traded to third parties or used for reasons other than the above stated.

Sunmarine Travel Services does not publish travel details of its customers.

We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Piraeus Bank checkout.

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

Sunmarine.gr uses cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Ticket Delivery options

• Boat Tours:  Tickets will be e-mailed to you upon confirmation and you either print & have them with you or, please, be at the port at least 30 minutes earlier to have them printed at the designated office (name of office upon confirmation)
• All the other tours: The confirmation you receive does not have to be printed. Just have a copy on your phone.  

Important notes

General

• Upon receipt of payment, you will receive a confirmation and a request that you email us some personal information of all participants like date of birth and nationality (it depends on which tour you have selected).  
• Have water with you, wear flat walking shoes (ie. most streets are cobbled-stoned & slippery), and be on time. 
• When you book a tour that includes transportation, please, provide the name of your accommodation so that we find the closest meeting point.  
• In case you have booked a tour including the Hot Springs most boats keep a distance of 30-50m from the warm sulfuric water of the Hot Springs Bay. The temperature in the Hot Springs area is up to 4 ºC warmer than the open water. Dark color swimwear recommended.
• When you book a tour that involves swimming & bus transportation, please, have dry clothes with you.
   

Catamaran Tours

• According to Greek law, all yachts and boats in Greece cannot moor directly on the beach. All boat companies moor the closest possible from the beach.
• Please, note the name of your accommodation/hotel, your contact details (or the contact details of your host). Also email us the names of people you’ve made the booking, the latest 24 hours before the tour.
• Bring a photo of your passport or ID card.
• It is recommended to have with you sunglasses, sunhat, sunscreen and dry clothes.  Due to covid restrictions snorkeling gear is not provided, you are welcome to bring your own.  Also, beach towels are provided on 20 or less passenger boats.  
• Passengers have to remove their shoes, before embarkation.
• Hot Springs: It is good to know that catamarans/yachts keep a distance of 50 m from the warm sulfuric water of the Hot Springs bay. The temperature in the Hot Springs area is up to 4 ºC warmer than the open water. Dark color swimwear recommended.
• The duration of most sunset tours is not the same throughout the season. During June, the tour lasts about 6 hours (longer daylight), while in October is about 4 hours and 30 minutes.

Extra fees

The tours do not include meals, drinks, entrance fees to museums/archaeological sites/the volcano (unless otherwise indicated).

Cancellations

Cancellation policy for Group tours

• All boat companies get clearance daily to sail from the Port Authorities. If any company has to cancel a cruise due to bad weather conditions or for any other reason either 100% of the amount is refunded or you are given the option to rebook for another day depending on availability.
• 24 hours prior to the tour, 100% of the amount is charged 
• For no-show100% of the amount is charged 
• Some activities may have different cancellation policy.  However, each acivity has written cancellation polisy on the site.

Cancellation Policy for Semi Private Tours 

• All boat companies get clearance daily to sail from the Port Authorities. If any company has to cancel a cruise due to bad weather conditions or for any other reason either 100% of the amount is refunded or you are given the option to rebook for another day depending on availability.
• 24 hours prior to the confirmed tour date, 100% of the amount is charged 
• For no-show, 100% of the amount is charged 
• Some activities may have different cancellation policy.  However, each acivity has written cancellation polisy on the site.

Private Tour cancellations

• All boat companies get clearance daily to sail from the Port Authorities. If any company has to cancel a cruise due to bad weather conditions or for any other reason either 100% of the amount is refunded or you are given the option to rebook for another day depending on availability.
• 72 hours prior to the confirmed tour date, 100% of the amount is charged 
• For no-show, 100% of the amount is charged 
• Some activities may have different cancellation policy.  However, each acivity has written the policy on the site.